Worksop Workspace is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights under UK data protection law, including the UK GDPR and the Data Protection Act 2018.
References to "we", "us" or "our" mean Worksop Workspace, operating from 30 Carlton Road, Worksop, Nottinghamshire. You can contact us at hello@worksopworkspace.co.uk.
1. What data we collect
We collect personal data in the following ways:
- Waiting list and enquiry forms. Name, email address, and any information you choose to provide when registering your interest or contacting us.
- Membership. Name, email address, phone number, and payment information processed securely via our payment provider (Stripe). We do not store full card details ourselves.
- Communications. Emails, messages, or other correspondence you send to us.
- Website usage. Basic analytics data such as pages visited, browser type, and approximate location. This is collected in aggregate and does not identify you personally.
2. How we use your data
We use your personal data to:
- Process and manage your membership or booking
- Communicate with you about your account, enquiries, or changes to our services
- Send you updates about Worksop Workspace, where you have opted in to receive these
- Improve the website and our services
- Comply with our legal obligations
3. Legal basis for processing
We process your personal data on the following legal grounds:
- Contract. Processing is necessary to fulfil your membership or booking.
- Legitimate interests. Communicating with you about our services and improving the website.
- Consent. Where you have opted in to receive marketing communications. You can withdraw consent at any time.
- Legal obligation. Where we are required by law to retain or process data.
4. Sharing your data
We do not sell your personal data. We may share your data with trusted third-party service providers who help us operate the business, including:
- Stripe. Payment processing
- Go High Level . CRM and communication tools
- Cloudinary. Media hosting
All third parties are required to keep your data secure and to use it only for the purposes we specify. We do not transfer your data outside the UK or EEA without ensuring appropriate safeguards are in place.
5. How long we keep your data
We keep personal data only for as long as necessary. In general:
- Membership and billing records are kept for six years in line with HMRC requirements.
- Waiting list enquiries are kept for up to 12 months from the date of submission, or until you ask us to remove you.
- Marketing opt-in data is kept until you withdraw consent.
6. Cookies
Our website uses minimal cookies. We use basic analytics to understand how people use the site. We do not use advertising or tracking cookies. You can control cookies through your browser settings.
7. Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Have inaccurate data corrected
- Request deletion of your data (where we are not legally required to retain it)
- Object to or restrict processing of your data
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, email us at hello@worksopworkspace.co.uk. We will respond within 30 days.
8. Security
We take reasonable technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access. Payment data is handled exclusively by Stripe, which is PCI DSS compliant.
9. Changes to this policy
We may update this policy from time to time. When we do, we will update the date at the top of this page. Material changes will be communicated by email where appropriate.
10. Contact
If you have any questions about this policy or how we handle your data, please contact us at hello@worksopworkspace.co.uk or write to us at 30 Carlton Road, Worksop, Nottinghamshire, S80.